Refund and Cancellation Policy

At Canvy Labs, we believe in transparency, customer satisfaction, and building lasting relationships through reliable digital services. Our Refund and Cancellation Policy explains how refund requests, project cancellations, and payment adjustments are handled across our creative and digital solutions.

We aim to maintain a fair and straightforward process that protects both our clients and our team while ensuring clarity throughout every project.

General Refund Policy

• Refunds for website design, web development, app development, and graphic design services are evaluated based on project progress, completed milestones, and agreed deliverables.
• SEO services, digital marketing, and subscription-based services may have different refund conditions due to ongoing work, third-party costs, and campaign commitments.
• All refund requests are reviewed according to the agreed project scope, payment terms, and services already delivered.

Eligibility for Refunds

Website Design, Web Development & Graphic Design

• Refund eligibility depends on the completion of project milestones and the status of approved deliverables.
• Clients should submit refund requests within 7 days of receiving a project milestone if the delivered work does not meet the agreed requirements.
• Refunds may not be available for completed, approved, or fully delivered projects.
• Additional revisions or adjustments may be offered when the requested changes fall within the original project scope.

SEO, Digital Marketing & Subscription Services

• Payments for completed SEO activities, active marketing campaigns, and delivered digital services are generally non-refundable.
• Third-party expenses, including advertising budgets, hosting fees, domain registrations, and software subscriptions, are subject to the respective provider’s terms.
• Clients may request cancellation of future services according to their agreed subscription or service terms.

Cancellation Policy

Cancellation Before Work Begins (Full Refund)

• Clients may request a full refund when a project is cancelled before any work has started, excluding agreed non-refundable deposits or third-party charges.
• Cancellation requests must be submitted through Canvy Labs’ official communication channels.
• Approved refunds will be issued after confirming that no billable project activities have begun.

Cancellation After Work Has Started (Partial Refunds May Apply)

• If less than 50% of the project has been completed, a partial refund may be considered after deducting the cost of work already performed.
• If 50% or more of the project has been completed, refund eligibility may be limited based on the agreed terms and delivered work.
• Any approved refund will reflect the project progress, resources utilized, and applicable contractual commitments.

Refund Request and Review Process

• Clients must submit their refund or cancellation request with relevant project details and the reason for the request.
• Our team will review the request against the agreed service scope, payment history, and project completion status.
• Additional information may be requested to ensure a fair assessment.
• Clients will be informed of the decision and any applicable refund amount through official communication channels.

Processing Timeline for Cancellations & Refunds

• Approved refunds are generally processed within 14 business days after confirmation.
• Processing times may vary depending on the original payment method and payment provider.
• Any outstanding payments or applicable service charges will be reviewed before the cancellation is finalized.

Modification of Refund Policy

• Canvy Labs reserves the right to update this Refund and Cancellation Policy to reflect changes in services, business practices, or applicable requirements.
• Updated terms will be published on our official website.
• Changes affecting existing projects will be handled according to the applicable agreements and communicated when necessary.